Guide sections

macOS installation

Install Campaign Familiar on macOS and handle the system prompts that can appear for downloaded apps.

System requirements

  • macOS 10.15 (Catalina) or later
  • Apple Silicon (M1/M2/M3) or Intel processor
  • 4 GB RAM minimum (8 GB recommended)
  • 500 MB available disk space
  • Internet connection for license activation and AI features

Download

  1. Visit the Campaign Familiar website at campaignfamiliar.com
  2. Click the Download button
  3. Select macOS to download the .dmg disk image

The download file will be named something like Campaign.Familiar_x.x.x_aarch64.dmg where x.x.x is the version number.

Installation steps

Step 1: open the dmg file

Locate the downloaded .dmg file (usually in your Downloads folder) and double-click to open it.

Step 2: drag to applications

In the window that opens:

  1. Drag the Campaign Familiar icon to the Applications folder icon
  2. Wait for the copy to complete

Step 3: eject the disk image

After copying, you can eject the disk image:

  1. Right-click the Campaign Familiar disk image on your desktop
  2. Select Eject

You can also delete the .dmg file from your Downloads folder to save space.

First launch

Handling macOS gatekeeper warning

When you first launch Campaign Familiar, macOS may display a security warning because the app was downloaded from the internet.

If you see “Campaign Familiar cannot be opened because it is from an unidentified developer”:

  1. Click Cancel on the warning dialog
  2. Open System Preferences (or System Settings on macOS Ventura and later)
  3. Go to Security & Privacy (or Privacy & Security)
  4. In the General tab, you will see a message about Campaign Familiar being blocked
  5. Click Open Anyway
  6. In the confirmation dialog, click Open

Alternative method using Terminal (for advanced users):

If the above method does not work, you can remove the quarantine attribute:

  1. Open Terminal (found in Applications > Utilities)
  2. Run the following command: 
    xattr -d com.apple.quarantine /Applications/Campaign Familiar.app
  3. Launch Campaign Familiar from the Applications folder

What happens on first launch

When Campaign Familiar launches successfully:

  1. The application will initialize its local database
  2. You will be prompted to sign in or create an account
  3. If you have a subscription, it will be activated automatically
  4. You will see the home screen with options to create your first campaign

For details on activating your subscription, see License Activation.

Data location

Campaign Familiar stores all your campaign data locally on your computer at:

~/Library/Application Support/campaign-familiar

To access this folder:

  1. Open Finder
  2. Click Go in the menu bar
  3. Hold the Option key and click Library
  4. Navigate to Application Support > campaign-familiar

Alternatively, in Finder:

  1. Press Cmd + Shift + G
  2. Type ~/Library/Application Support/campaign-familiar
  3. Press Enter

This folder contains:

  • Your campaign database
  • Imported assets and images
  • Application configuration
  • Local cache files

Troubleshooting

Gatekeeper prevents app from opening

Problem: macOS shows “Campaign Familiar can’t be opened because Apple cannot check it for malicious software.”

Solution:

  1. Go to System Preferences > Security & Privacy (or System Settings > Privacy & Security)
  2. Click Open Anyway next to the Campaign Familiar message
  3. Confirm by clicking Open in the dialog

App is damaged and can’t be opened

Problem: macOS shows “Campaign Familiar is damaged and can’t be opened.”

Solution: Remove the quarantine attribute using Terminal:

xattr -d com.apple.quarantine /Applications/Campaign Familiar.app

Application will not start

Problem: Campaign Familiar fails to launch or crashes immediately.

Solution:

  1. Check that your macOS version is 10.15 (Catalina) or later
  2. Try restarting your Mac
  3. Delete the app and reinstall from a fresh download
  4. Check Console.app for any crash logs related to Campaign Familiar

Slow performance on first launch

Problem: Campaign Familiar takes a long time to start on first launch.

Solution: This is normal behavior. On first launch, Campaign Familiar:

  • Initializes the local database
  • Sets up required directories
  • Performs initial configuration

Subsequent launches will be faster.

Cannot find the application

Problem: Campaign Familiar is not visible in Applications or Launchpad.

Solution:

  1. Open Finder and navigate to the Applications folder
  2. Look for Campaign Familiar.app
  3. If not found, re-download and install the application
  4. Make sure you dragged the app to the Applications folder, not just opened it from the DMG

Next steps

After installation, continue with:

Need more help? See the Installation Troubleshooting Guide for additional solutions.